High-touch client management, built for smooth transitions
Employers need a partner who reduces complexity, not one who adds more vendors and more handoffs. We coordinate onboarding, communications, eligibility, and ongoing reviews across the plan experience, so issues are prevented early and HR is not stuck coordinating the system.
What we do
One point of accountability
Seamless, coordinated plan rollout
Education that builds trust in RBP
Integrated operations behind the scenes
Ongoing engagement to reduce noise
Data and insights you can use
Departments supporting your plan include:
Proof you can trust. Support you can count on.
88%
HR teams say their Homestead implementation experience exceeded expectations.
95%
Client renewal rate over the past 5 years.†
* New client post implementation survey 2023 – 2025
† Homestead Book of Business 2021 – 2025
What to expect from Homestead, before, during, and after
Before your plan goes live
- Full implementation and onboarding management
- RBP-specific communications and education strategy
- Customized launch toolkits, scripts, and FAQs
- Clear the Path™ provider support and introduction
- HRIS/EDI setup to streamline eligibility
During the Plan Year
- Dedicated Client Manager for every need
- Ongoing member communications and engagement campaigns
- Real-time support for claims, billing, and provider questions
- Integrated repricing + Stop Loss™ monitoring to keep surprises low
- Quarterly and annual plan performance reviews
At Renewal
- Comprehensive financial results and utilization review
- Recommendations to improve savings and member experience
- Updated materials and compliance guidance
- Strategic planning for the coming plan year
FAQs
Frequently asked questions
How is Homestead’s support model different from other RBP solutions?
Disconnected vendors create gaps in communication and service. Homestead’s integrated TPA, RBP, and Stop Loss model ensures that claims, repricing, member support, and provider advocacy work together for smoother operations and fewer HR escalations.
How does Homestead simplify RBP for employees?
We deliver clear, plain-language member education, on-site or virtual training, personalized mailings, and ongoing engagement—so employees know what to expect and feel supported from day one.
Do employees contact Homestead directly?
Yes. Our Concierge Member Services team handles all claims, billing, and provider questions.
How do you help introduce the plan to employees?
We deliver an entire communication strategy – from launch materials to live and virtual education sessions during enrollment.
Have more questions?
